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118 500 Directory Enquires
What does it cost?
For a breakdown of call and Internet costs, please see the information below.
Call costs

  • Calls to 118 500 cost 64p per minute or part thereof, with a 23p connection charge from BT landlines (excluding BT payphones). Mobiles and other networks may vary. Prices correct at time of publication (July 2008).

  • Calls to 118 404 (for Welsh speaking customers) cost the same as calls to 118 500.

  • Calls to 118 505 (International Directory Enquiries) cost £1.99 per minute or part of a minute, plus a connection charge of 69p.

    All call charges include VAT and are from BT landlines. Other mobile and network charges may vary.
Internet costs
Use of the 118 500 service from BT is free online (though standard call costs of dialling up to the Internet and any ISP charges will of course continue to apply).
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